Refund policy

Every Catholic Gladiator piece is made to order. Nothing sits in a warehouse waiting for a buyer - your canvas is stretched, your print is pressed, and your shirt is printed only after you place the order. That keeps the work honest and the catalogue wide, and it also shapes the policy below.

Damaged, defective, or wrong items

If your order arrives damaged, misprinted, or is simply not what you ordered, we will replace it or refund it in full. There is no charge to you, and no need to ship the item back unless we ask.

Your order number
Clear photographs of the item showing the problem
A photograph of the shipping label or packaging if the box was damaged in transit

We review every claim ourselves. Approved claims are reprinted and reshipped at our cost, or refunded to the original payment method - whichever you prefer.

Lost or undelivered orders

If tracking shows your order was delivered but you do not have it, please check with your household and neighbours and give the carrier 48 hours. Packages marked delivered frequently arrive the following day. If it still has not appeared, write to us within 30 days of the marked delivery date and we will open a carrier claim and make it right.

If an order is returned to us because the shipping address was incomplete or incorrect, we will reship it once you confirm the corrected address. A second shipping charge applies, because the item has already been produced.

Sizing, colour, and change of mind

Because each item is made for you individually, we cannot accept returns for change of mind, or for apparel ordered in the wrong size. Please use the size chart on each product page before ordering. If you are between sizes and unsure, write to us before you order and we will help you choose.

Screens vary. Colours on your monitor or phone will not match a printed piece exactly, particularly with gold and deep blacks. Slight variation in tone is a characteristic of printing, not a defect.

Cancellations and changes

Orders enter production quickly. If you need to cancel or change an order, write to us immediately. We will stop it if production has not started. Once an item is in production it cannot be cancelled.

Refund timing

Approved refunds are issued to the original payment method. Most banks post the credit within 5 to 10 business days of us processing it. Original shipping charges are refunded when the fault was ours.